Terms & Conditions

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CLAYSTONE TILES CONDITIONS OF SALE

TITLE OF GOODS

The goods remain the property of Claystone Tiles until payment is received in full

Delivery

All delivery times are given in good faith but are subject to availability. Every effort will be made to get delivery within the said time. But no liability can be accepted should it be exceeded.

CREDITS

We cannot accept goods for credit where goods have been supplied to order. We may be able to return

Some goods if received in full box lots in a resaleable condition within 14 days providing the supplier has the same batch in stock. Their will be a handling charge of 25% and 30% depending on supplier plus any carriage charges to send the products back.

We reserve the right to refuse goods for credit from certain suppliers. Please ask at time of ordering.

QUANTITIES

Tiles are supplied per approximate sq. Yard or approximate sq metre

SHORT DELIVERIES AND BREAKAGES

All claims for short deliveries and breakages should be made within 24 hours of collection.

FAULTY TILES

We cannot accept any responsibility for tiles crazed, faulty or shaded in anyway once they have been

Fitted. All goods should be carefully inspected before fitting.

All tiles are susceptible to impact damage and this is unrelated to the wearing grade. Tiles can wear and must be protected against grit, movement of appliances and items being dropped on the surface. No tiles are guaranteed against chipping or mis-use.

ADHESIVES, GROUTS, SILICONES, TOOLS, CLEANERS, SEALERS, TRIMS

For quality control purposes we do not accept returns on adhesives, grouts, silicones, tools, cleaners, sealers & trims.

ESTIMATING

Claystone Tiles will be pleased to assist in estimating the quantity of tiles you may require but this is to be used as a guide only. We cannot be held responsible for quantities ordered.

FITTING

Each tile should be carefully examined individually before fixing. Fixing of the tiles constitutes acceptance of their quality. Claystone Tiles accepts no liability for faulty installation work, or the quality or correctness of the tiles once fixed. As far as the law permits, liability is limited to replacement of faulty items or a refund of their cost and excludes any consequential loss, including the cost of removal and refixing. Claystone Tiles are happy to give contact details of tradesmen but Claystone Tiles cannot be held responsible for any inaccurate information or for any work done by these traders.